SafeReplies SafeReplies Compliance before you hit send. Start free trial
For UK letting & estate agents

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Decision-support, not surveillance — every send stays the sender's call. Works in Outlook (desktop & mobile) and Gmail on the web.
SAFEREPLIES · checking before send LETTINGS
To: prospective tenant
Hi Sam,

Thanks for your interest. I can guarantee you'll get your full deposit back at the end of the tenancy.
High risk detected Wording / Promise
Avoid guaranteeing deposit returns.
You can't guarantee outcomes — this could lead to disputes under deposit scheme rules.
Suggested rewrite
"Any deposit deductions will follow your tenancy agreement and the deposit scheme rules."
Replace in email Edit anyway
The risk is in the wording

No one can hold the rulebook in their head while replying in thirty seconds.

Behind every one sits 150+ pieces of property legislation, much of it rewritten this year. A single line — a deposit promise, an off-list fee, the old Section 21 wording — can now cost up to £40,000 and a complaint to the Ombudsman.

150+
Pieces of legislation UK letting & estate agents must comply with
Source: Propertymark
£40,000
Maximum civil penalty since 1 May 2026, up from £30,000
Source: gov.uk, Renters' Rights Act statutory guidance
+58%
Rise in complaints to The Property Ombudsman in the 4 months to Feb 2026
Source: TPO 2025 Annual Review
You can't memorise the rulebook. So we built the safety net.
How it works

Live across your team in minutes. Effortless after that.

1
Enable it in your inbox

Turn it on inside Outlook or Gmail and choose your pack — "Lettings & Estate Agents." No separate app, no IT project.

2
Work exactly as you do now

Your team writes emails in Outlook or Gmail as normal. Nothing new to learn, no change to the workflow.

3
It flags risk before sending

SafeReplies catches risky wording the moment before send and offers a compliant rewrite — one click to apply.

Flagged
"To secure the property we'll need six months' rent in advance."
Compliant rewrite
"We can't ask for more than one month's rent in advance under the Renters' Rights Act."
What it catches

Pre-trained on 14 risk patterns — 7 lettings, 7 sales.

Every pattern is mapped to the actual legislation behind it, so a flag always tells you why, not just what.

Renters' Rights Act wording Illegal tenant fees Deposit promises Rental bidding Material information on listings Misdescriptions AML wording Discrimination + 6 more
Lettings Sales
Why agencies trust it

Protection that respects your team.

It updates itself

New ICO guidance or Ombudsman rulings are pushed into your pack within hours — you're never working from a stale rulebook.

Never archived, never used for training

Drafts are scanned in memory and discarded. If a send goes for manager approval, content is held only until it's reviewed, then deleted — we keep just the risk metadata that powers your reports.

Live across your team in minutes

Nothing to build, no IT project, no integration work. Install, choose your pack, and the whole branch is protected.

Protect your branches before the next complaint lands.

Start free trial Try the live demo
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