High email volumes, regulated wording, and the biggest shake-up to renting in a generation. SafeReplies ships pre-trained on the risks your branches deal with every day — across both lettings and sales: deposit promises, discriminatory shortlisting, illegal fees, GDPR exposure, material-information gaps on listings, and all the wording the Renters' Rights Act changed when it came into force on 1 May 2026.
The property pack is trained on real complaint and ombudsman language from English & Welsh letting and estate agents — seven lettings risks and seven sales risks. GDPR, data-handling and complaint-escalation rules run across both sides. Each pattern comes with example phrases, why it's risky, and a suggested compliant rewrite.
The former Renters’ Reform Bill — now in force since 1 May 2026. Fixed-term, “no-fault” / Section 21 and “rent in advance” language is flagged: every tenancy is periodic, possession runs through Section 8, rent rises once a year via Section 13.
Definitive deposit-return promises, missing scheme references, or wording that bypasses the standard check-out process.
Admin fees, referencing fees, inventory fees — anything outside the Tenant Fees Act 2019 permitted-payments list.
Inviting offers above the advertised rent, or asking for more than one month’s rent up front — both banned since 1 May 2026, with civil penalties up to £7,000.
Asking the wrong question, asking only some applicants, or wording that suggests the check is conditional on nationality.
Telling a tenant they are responsible for something the landlord legally must fix — including damp & mould under Awaab’s Law.
Arrears chasing, eviction wording and complaint replies that could be read as harassment under the Protection from Eviction Act 1977.
Missing or misleading “material information” in portal listings and sales particulars — tenure, council tax, known defects — now enforceable under the Digital Markets, Competition & Consumers Act.
Describing a property in terms the particulars can’t support — the wording that draws misrepresentation claims and Property Ombudsman complaints.
Inflated valuations to win an instruction, or “guaranteed sale price” language that creates contractual exposure and unrealistic vendor expectations.
Failing to put all offers to the seller, steering buyers, or conditional-selling wording that breaches the Estate Agents Act 1979 and CPRs.
Vague or non-compliant source-of-funds requests, missing CDD references, or oversharing the reason for a check on a buyer or vendor.
Filtering applicants or buyers on family status, age, ethnicity, source of income or disability — even when phrased as a “preference”.
Branch staff giving opinions on possession, tax, conveyancing or mortgages that should be referred to a solicitor or adviser.
Set up SafeReplies in Outlook and Gmail, choose Lettings & Estate Agents as your industry, and the pack is live across your team within minutes. Layer your own SOPs and approved-wording library on top whenever you're ready.
Seven lettings risks and seven sales risks, hundreds of flagged phrases, mapped to the Renters' Rights Act 2026, Tenant Fees Act, Equality Act, the Estate Agents Act, the DMCC Act and UK GDPR.
Every flagged phrase comes with at least one compliant alternative, written in your tone of voice. One click to apply.
New ICO guidance, TPO rulings, Trading Standards material-information rules or RICS changes are reviewed by our compliance team and pushed into your pack within hours.
Per-branch risk dashboards, manager-approval flow for borderline emails, and team-level scoring without singling out individuals.
selected team onboarding. 1 user. Pre-send scans, policy checks, rewrites, and manager review workflows. Billing confirmed during onboarding.
SafeReplies is a decision-support tool. We flag potential risk and suggest compliant alternatives — every send remains the sender's decision.